1. Who we are

Nadine Wilson, trading as Nadine Wilson Therapy, is the data controller for the personal information described in this policy.

• Email: Sunflower.Therapy@pm.me
• Phone: +44 7857 655105
• Address: 335 Jewellery Business Centre, 95 Spencer Street, Birmingham, B18 6DA

2. This website and cookies

This website does not use cookies, analytics or tracking scripts, and has no contact forms that store data automatically. It only logs standard, anonymous technical information (such as IP address) that any web server records for administration purposes. Enquiries only happen when you choose to call or email directly.

3. Why I collect your data, and my lawful basis

Where you go on to work with me as a client, I collect and process personal information — including details about your mental health and emotional wellbeing — for the following reasons:

• To provide you with safe, effective therapy or counselling. Your request for treatment, and my agreement to provide it, forms a contract — you're free to decline to share information, but doing so may mean I'm unable to provide treatment.
• Because collecting this information is necessary for me to work with you effectively and safely (a "legitimate interest").
• To contact you about appointments and updates relating to your treatment (also a legitimate interest).
• With your consent, to occasionally send general wellbeing articles or updates — you can withdraw this consent at any time.

4. How your records are kept, and for how long

I have a legal and insurance obligation to retain psychotherapy and counselling records for 5 years after your most recent appointment (or until age 25, for records relating to a child). After that period, you can ask me to delete your records.

• Clinical notes are kept on paper, in locked filing cabinets, in a building that is locked and alarmed when not in use.
• Non-clinical records are stored electronically with a GDPR-compliant cloud provider, access to which is password-protected.
• Some non-clinical data is held on a password-protected office computer, backed up regularly.
• Internal communication between registered practitioners (for example, for supervision or coordinating appointments) uses encrypted messaging software.

5. Who has access to your data

Your data is never shared with anyone who doesn't need it, without your written consent. Routine access is limited to:

• Your practitioner, to provide your treatment.
• Any reception or admin support, who prepare notes and coordinate appointments and have signed confidentiality agreements.
• Mailchimp, a GDPR-compliant provider, used to send any wellbeing emails you've consented to.
• Occasionally, contracted consultants performing specific tasks, who are required to treat your information as confidential and sign a non-disclosure agreement — they do not have access to clinical notes.

6. Your rights

• You can ask to see the personal data I hold about you, and ask me to correct any factual errors.
• Once the legal minimum retention period has passed, you can ask me to erase your records.
• In certain circumstances, you can ask me to restrict how your data is processed.
• You have the right to have your data transferred to another relevant organisation — for example, another psychotherapist, medical consultant, or insurer.

7. Complaints

If you feel your personal data has been mishandled, please contact me directly using the details above so I can look into it. If you remain unsatisfied, you have the right to raise the matter with the UK's data protection regulator:

• Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, SK9 5AF
• Telephone: 0303 123 1113
• Email: ico.org.uk/global/contact-us/email

Our commitment

Nadine Wilson Therapy is committed to ensuring digital accessibility for people with disabilities, and to continually improving the experience of this website for everyone.

Conformance status

The Web Content Accessibility Guidelines (WCAG) set out three levels of conformance — A, AA and AAA. I aim for all pages and content on this site to meet at least Level AA, though some content may not yet fully reach that standard, whether due to the practicalities of a particular page or the tools available to build it. This statement will be revised periodically as the site's accessibility improves.

What this site does to support accessibility

• Clear, semantic page structure and descriptive headings.
• Text and background colours chosen for strong contrast and readability.
• All links and buttons reachable and usable by keyboard, with a visible focus outline.
• A fully responsive layout that can be zoomed or resized without losing content or function.
• Descriptive alt text on photographs, for people using screen readers.
• Animations that reduce automatically for visitors whose device has "reduce motion" turned on.

Known limitations

I know I may not yet have made this site accessible to everyone who visits it, and it hasn't been formally tested with a full range of screen readers or assistive technologies. If you come across a barrier, I'd genuinely like to know.

A note on the law

The Public Sector Bodies Accessibility Regulations 2018 place specific legal accessibility duties on public sector websites; as a private practice, Nadine Wilson Therapy isn't covered by those regulations. However, under the Equality Act 2010, service providers are expected to make reasonable adjustments so that disabled people aren't put at a disadvantage — and that's the standard I aim to meet here.

Feedback and contact

If any part of this website is hard to access or use, or you'd like information in a different format, please get in touch:

• Email: Sunflower.Therapy@pm.me
• Phone: +44 7857 655105

I aim to respond to accessibility feedback within 3–5 business days, and to put things right where I reasonably can.